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  • Professional services and consultancy

  • Your training and support resource

  • Custom education and training solutions

  • A range of warranty and support services

Welcome to the Genesis Customer Support and Training web site.

Our customer support and training teams pride themselves on building and maintaining long-term customer relationships, by offering a superior customer service experience for all customers.

Genesis creates cutting edge broadband technologies that enable fixed and mobile telecoms operators to cost effectively deliver service enhancing mobile and fixed broadband services, over existing networks.

Genesis provides local in-country and centralised product expertise to help our customers maximise their network investment, by minimising downtime, optimising performance and providing a prompt and accurate response to communications service providers and network operators.


Once registered you will be able to:

  • Access and download 'customer only' training and support materials
  • Submit support requests
  • Initiate a Return Materials Authorisation
  • Ask our support and training teams a question